Sorry, we are unable to take your telephone order. Our credit card processor requires customers to login themselves in order to enter credit card information. We unfortunately have no external way of entering orders into the system or charging credit cards. If you would like extra security when purchasing online, we recommend you create a paypal account, and use that for applicable online purchases.

Sorry, our order support line is for tracking orders only as our operators don't have access to the same experience and knowledge that our online support staff has via email. If you have questions about stock, fitment, or other product questions, please email us

Our merchant credit provider requires us to only ship to authorized billing addresses (the address registered with your credit card company where your statement is mailed to). However, you can call your credit card company to change your billing address to your desired shipping address. Once you call your credit card company, the change is usually registered instantly (sometimes it might take up to 24 hours). After you receive your order, you can then call your credit card company again and change it back to your old billing address.

No, our system is not currently set up to handle orders from outside of the United States and Canada. If you live in another county and are interested in purchasing an item, please let us know and we will provide you with a personalized quote for shipping. All orders must be delivered to verified credit card or paypal addresses only.

Additionally these orders would not go through our website, but would be handled by PayPal invoice sent to the email address you provide us.

There can be several answers to this:

Item is being dropshipped and we don't have an invoice
Though we ship most orders from our local warehouse, on certain occasions we may have to dropship your order directly from the manufacturer. In these situations, we are not provided with a normal invoice until our normal billing date with the manufacturer, and as such, our system prevents us from entering invoice and shipping information which would normally change your status from "pending" to "shipping". In these situations though, your product is still on it's way even if the status has not been updated on your login page. Though we are sometimes able to provide a tracking number in these cases, at times we are only able to offer an approximate arrival date.

Your item is backordered and we need your authorization to put it onto special order
When an item is backordered, we will send you an email with the approximate arrival date and ask whether you want to wait for the item, or you would just like to take the refund. Sometimes this email could get sent to your junk/spam/bulk mail box folder and you might miss it. Please check those folders as well if you are still waiting on an order. If you do not respond, we will automatically refund your order.

Your order was refunded
Though we try our best to fulfill every single order, there are occasionally items that have either been discontinued or are on severe backorder. In these cases, we will refund your order ASAP and send you an email. Once again, this email may have missed your inbox and went to your junk/spam/bulk mail folder, so please be sure to check them periodically.

Once you see your order has been refunded in your login, or in a refund email we have sent you, your refund has already been processed. Though the money at that point has been taken out of our account and sent back to your bank, your bank may take longer to reconcile the transaction and register it as being received. Typically this process can take 3-5 days.